Returns & Exchanges

 

The right fit makes all the difference.

We want you to feel confident in your Moane purchase. If something isn't right, here's what you need to know about returns and exchanges.

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Returns

 

​We accept returns within 30 days of delivery.

To qualify for a return, your kneepads must be:

• Unworn (not danced in)

• Unwashed

• Returned in their original packaging (satin bag)

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Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

​Once your return has been received and inspected, your refund will be issued to your original payment method.

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Exchanges

 

Need a different size? We've got you.

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If your Moane kneepads aren't the right fit, you can request a size exchange.

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To qualify, items must be unworn, unwashed, and returned in their original packaging.

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You are responsible for shipping the original item back to us. Moane covers shipping for your replacement item.

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If there's a price difference between your original purchase and the requested replacement, we'll contact you before processing the exchange.

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Satin Storage Bags

 

Satin storage bags purchased individually as standalone items are final sale and are not eligible for returns or exchanges.

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Satin storage bags purchased alongside Moane kneepads may be returned with the qualifying kneepads, provided both items meet the applicable return conditions.

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Original shipping charges are non-refundable.

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How to Request a Return or Exchange

 

Contact Moane (Milani) with your order number and let us know whether you're requesting a return or an exchange, and the reason behind the request.

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I'll provide the next steps for sending your item back.

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Customer Service: Milani.Symoane@yahoo.com