Privacy Policy
Effective Date: October 1, 2026
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At Moane Kneepads, your privacy matters. This Privacy Policy explains how Moane by Milani Symone ("Moane," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit www.moanekneepads.com, make a purchase, subscribe to our emails, or interact with our services.
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1. Information We Collect
Depending on how you interact with Moane, we may collect:
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Personal information: Your name, email address, phone number, billing address, and shipping address.
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Purchase information: Products purchased, order history, selected sizes, payment status, and shipping details.
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Account information: Information you provide when creating or using a customer account.
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Marketing information: Email subscriptions, communication preferences, and interactions with promotional messages.
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Ambassador information: Details provided through ambassador applications, agreements, and program participation.
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Website usage information: IP addresses, browser information, device information, cookies, and website activity.
Payments are processed through our supported payment providers. We do not need to receive your full payment-card details to fulfill your order.
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2. How We Use Your Information
We use collected information to:
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Process payments, fulfill orders, and arrange shipping.
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Provide customer service and resolve purchase-related concerns.
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Process returns and exchanges.
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Send order confirmations, shipping updates, and other transactional communications.
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Send promotional emails and product announcements when permitted.
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Manage our ambassador program.
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Maintain website security and prevent fraudulent transactions.
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Understand website performance and improve our products and shopping experience.
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Meet applicable legal, tax, and recordkeeping obligations.
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3. Email Marketing
When you subscribe to Moane communications, we may send product announcements, exclusive offers, new collection releases, and other promotional content.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.
Unsubscribing from marketing does not prevent us from sending necessary order confirmations, shipping updates, or customer-service communications.
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4. Sharing Your Information
We may share information with service providers when necessary to operate our business, including:
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Wix, our website and ecommerce platform.
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Payment processors that securely process transactions.
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Shipping and fulfillment providers responsible for delivering orders.
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Email marketing and customer communication providers.
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Analytics, advertising, and website performance services, where used.
We may also disclose information when required by law or to protect our customers, business, and legal rights.
We do not sell customer contact lists to third parties. Certain advertising or analytics practices may nevertheless be considered a sale or sharing of personal information under applicable privacy laws.
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5. Website Hosting and Payment Security
Our website operates on the Wix platform, which provides website hosting, ecommerce features, and data storage services.
Wix and our payment service providers maintain security measures designed to protect information processed through their systems.
Although we take reasonable steps to safeguard personal information, no method of electronic transmission or storage can be guaranteed completely secure.
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6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support essential website functions, maintain shopping carts, understand website performance, and, where enabled, measure advertising effectiveness.
Some cookies are necessary for the website to function. Others may be used for analytics or advertising.
You can manage cookies through your browser settings and any cookie-preference controls available on our website.
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7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, maintain business records, provide customer support, comply with legal requirements, and resolve disputes.
Retention periods may vary depending on the type of information and applicable legal obligations.
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8. Your Privacy Rights and Choices
Depending on applicable law, you may have the right to:
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Request access to personal information we hold about you.
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Request corrections to inaccurate personal information.
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Request deletion of your personal information.
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Request information about how your data is used or disclosed.
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Opt out of certain advertising-related data practices.
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Withdraw consent for certain types of data processing, where applicable.
To exercise your privacy rights, contact us using the information provided below.
We may need to verify your identity before processing a request. Certain information may need to be retained to comply with legal obligations or maintain necessary business records.
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9. Age Restrictions and Children's Privacy
Moane Kneepads is intended exclusively for adults 18 years of age or older. Our website, products, and services are not intended for individuals under 18.
We do not knowingly collect personal information directly from anyone under the age of 18.
If we become aware that we have collected personal information from someone under 18, we will take appropriate steps to delete that information.
By using our website or making a purchase, you represent that you are at least 18 years old.
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10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, website features, or legal obligations.
Any updates will be posted on this page with a revised effective date.
We encourage visitors to review this policy periodically.
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11. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, please contact:
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Moane by Milani Symone
Website: www.moanekneepads.com
Email: milani.symoane@yahoo.com